Terms of service
Welcome to the Official FunnyFuzzy Website!
These Terms of Use (“Terms”) apply to all users (“you”) who access, browse, purchase products, or use services via the FunnyFuzzy website (“this Website”).
Website Operator:
Entity: FUNNYFUZZY HK TECH LIMITED
Address: FLAT/RM A 12/F ZJ 300.300 LOCKHART RD, WAN CHAI, HONG KONG
Registration Number: 3321932
Contact Email: support@eur.funnyfuzzy.com
1. Overview
This Website is operated by FunnyFuzzy (“we” or “us”). By accessing or using this Website, you agree to these Terms and all related policies and notices. If you do not agree, please do not use this Website.
Any updates to these Terms apply only to future access or transactions and do not affect orders or contracts concluded prior to the update. Major changes affecting consumer rights will be notified via email or prominently on the Website; if you disagree, you may stop using the Website or terminate your agreement.
Note: This Website is hosted on Shopify Inc., which provides technical support only. Shopify does not participate in sales or order fulfillment. Your rights and obligations are governed solely by these Terms and related policies.
2. Eligibility and Prohibited Conduct
You confirm that you have reached the legal age in your country/region (typically 18 in EU countries). Minors may use this Website only with parental consent and supervision, and the guardian assumes legal responsibility.
You agree to use the Website lawfully and in compliance with the EU General Data Protection Regulation (GDPR), the Consumer Rights Directive, and all applicable local laws. Prohibited conduct includes:
- Sharing illegal, defamatory, discriminatory, violent, or pornographic content;
- Unauthorized access to or disclosure of others’ personal data, phishing, or interfering with Website operations (e.g., web scraping);
- Uploading or distributing viruses or malicious code;
- Using purchased products for illegal resale, copyright infringement, or other unlawful purposes.
Violation of these rules may result in immediate termination of service and legal action.
3. General Service Rules
We may adjust service scope or temporarily suspend operations due to inventory, logistics, legal requirements, or technical maintenance, with prior notice posted on the Website. We reserve the right to refuse service to users engaging in malicious behavior (e.g., repeated unjustified returns, false complaints, or abusive orders).
Personal information you provide (e.g., contact details, shipping address) may be processed and transmitted securely. We implement encryption and other measures to protect your data (see our Privacy Policy). Payment details are used solely for transaction verification; full payment information is not stored.
All intellectual property on this Website (text, images, trademarks, layout, etc.) belongs to us or legitimate rights holders. Unauthorized copying, modification, distribution, or commercial use is prohibited.
4. Accuracy of Website Information
We comply with the EU Consumer Rights Directive, Digital Services Act (DSA), and related regulations to ensure product information is accurate, clear, and not misleading. Product details are based on manufacturer data, third-party testing (if available), and actual inspection results. Pricing errors not caused by us will be corrected promptly. Stock levels, delivery times, and major product changes will be updated on product pages or via email.
Due to production batches, photography, or display settings, product images may vary slightly from the actual item (e.g., color or texture). Such variations do not constitute misrepresentation or defect. If you notice errors or omissions, please contact us; we will investigate and address them within a reasonable timeframe.
5. Pricing and Service Adjustments
Product prices are as displayed at the time of order, and promotions are governed by the rules published on the relevant pages.
If legal changes or force majeure prevent the provision of products or services:
- Significant changes (e.g., suspension of delivery, removal of product categories) will be notified via email or Website announcement;
- Routine service adjustments will be published on the Website;
- We will offer reasonable alternatives or allow order cancellation with full refund.
We are not liable for additional compensation unless caused by intentional or gross negligence on our part.
6. Product Quality Guarantee
Please carefully review product specifications, materials, and usage instructions before purchasing. All products come with a 2-year statutory warranty from the date of receipt, in accordance with the EU Consumer Rights Directive. Products found defective due to design or manufacturing faults will be repaired, replaced, or refunded free of charge.
Product images may differ slightly from the actual product. If precise color matching is required, please contact customer service before ordering.
We are not responsible for:
- Non-material losses caused by unmet personal expectations;
- Information discrepancies not attributable to us;
- Minor batch variations that do not affect product functionality.
7. Orders and Account Management
We may cancel orders due to stock shortages, data entry errors, incomplete shipping information, or suspected abuse. Cancellations caused by us will be notified within two business days; force majeure or supplier disruptions will be addressed promptly with full refunds.
We may limit purchase quantities per user based on stock and operational needs. Bulk orders for resale may be restricted.
You must provide accurate and complete information when creating accounts or placing orders and update changes promptly. We will assist with issues caused by incorrect information but cannot guarantee avoidance of all loss. Account information is protected under our Privacy Policy. Unauthorized disclosure or misuse is prohibited.
8. Third-Party Tools and Content
This Website may provide links or access to third-party tools and content. These are independently operated; we provide technical support only and do not guarantee their accuracy or completeness.
By accessing third-party links or tools, you enter a separate legal relationship with the provider. Please review their terms of service and privacy policies. We may provide publicly available contact information on request.
We are not obligated to monitor third-party content but will investigate reports of illegal or infringing material within five business days and remove it if verified. We reserve the right to remove or replace third-party content or tools at any time without compensation. New third-party tools and services are automatically subject to these Terms.
9. Feedback and Reviews
Feedback: Any ideas, suggestions, or proposals submitted to us may be used worldwide, non-exclusively, perpetually, and royalty-free for Website operation, service improvement, and marketing purposes. We are not obliged to keep feedback confidential or provide compensation. You warrant that feedback does not violate laws or third-party rights.
Reviews: Post genuine product reviews only. Reviews must not contain false, defamatory, infringing, or unrelated content. We may moderate, remove, or restrict reviews; you are responsible for any claims arising from your submissions.
10. Personal Data Protection
Collection, storage, use, disclosure, and protection of personal data (name, contact, shipping address, payment details) are governed by our Privacy Policy, the GDPR, and applicable member state laws.
You may access, correct, or request deletion of your data via the Privacy Policy link at the bottom of the Website.
11. Errors, Inaccuracies, and Omissions
Due to technical issues or data delays, Website information may contain typographical errors, inaccuracies, or omissions (e.g., product description, pricing, promotions, shipping fees, delivery times, stock). We will correct such errors promptly.
Important consumer-related information will be reasonably maintained. Non-material errors will be corrected upon discovery. Website update dates apply only to the relevant content, not the entire Website.
12. Prohibited Uses
You may not use this Website to: conduct illegal activities, induce others to commit crimes, infringe rights, post misleading information, spread malware, unlawfully collect data, send spam, or circumvent security.
Violation may result in immediate termination and legal action.
13. Disclaimers and Limitation of Liability
Website services may experience interruptions or delays. We strive to maintain accuracy and security.
All products and services are provided “as is” and “as available.” Except as legally required, we make no express or implied warranties (including merchantability, fitness for a particular purpose, durability, ownership, or non-infringement).
We may adjust, suspend, or withdraw services at any time. Major changes affecting active orders will be notified with reasonable alternatives. Liability is limited to the maximum extent permitted by EU and member state law, except in cases of intentional or gross negligence.
14. Severability
If any provision of these Terms is deemed invalid or unenforceable, it will be severed without affecting the validity of the remaining provisions.
15. Termination
Existing rights and obligations remain valid upon termination. You may terminate these Terms by stopping use of the Website or formally notifying us via email.
We may terminate your access for suspected violations without prior notice. You remain liable for obligations accrued up to termination.
16. Entire Agreement and Interpretation
These Terms, together with our Privacy Policy, Return & Refund Policy, and other posted rules, constitute the complete agreement and supersede all prior communications. Special rules override these Terms in case of conflict.
Interpretation follows principles of fairness, giving priority to consumer protection under EU law. Ambiguities are resolved in line with EU consumer protection law.
17. Governing Law and Dispute Resolution
These Terms are governed by applicable EU law and the laws of your member state.
Disputes should first be addressed via customer service. Consumers may also submit complaints via the EU Online Dispute Resolution platform (https://ec.europa.eu/odr) or to their national consumer protection authority.
18. Customer Service
Email: support@eur.funnyfuzzy.com
Response Time: Within 3 business days (Mon–Fri, 2 AM–11 AM CET, excluding public holidays). If no response is received, check your spam folder or resend your inquiry.